Account & Support Manager

Craft the future with paper and purpose… and become the indispensable voice for our global clientele.

Have inquiries about this job position? Don't hesitate to contact Koos Esser at ke@tapp.online or Niels Postma at np@tapp.online. We're here to assist!

About Tapp

In the pioneering sphere of datalogging, Tapp is making waves. Our paper dataloggers aren’t just a nod to technological innovation, but they’re our statement of commitment to sustainability. At Tapp, we aren’t simply selling products; we’re advocating for a greener future, powered by groundbreaking technology.

Our vision

A world where age-old paper becomes the heart of modern electronics, and innovation walks hand in hand with environmental responsibility.

Our mission

Paper, in our eyes, isn’t just for writing. It’s a testament to what’s possible when ambition meets sustainability. Our dataloggers, derived from agricultural waste rather than traditional wood, are a showcase of our dedication to both technological advancement and eco-responsibility.

Join us

Your role at the heartbeat of Tapp

As an Account & Support Manager, you are the harmonious blend of Tapp’s promises to both its clientele and its product commitments. Across the globe, as our product reaches diverse markets, our partners and customers stay active, and you are their steadfast link. Whether you’re liaising with a partner on a weekend in Leeuwarden, addressing a support issue late at night in Lima, or onboarding a new account at dawn in Delhi, your dedication ensures that Tapp’s commitment remains steady, at any time of day.

Engaging, guiding, and nurturing – these are the tenets of your role. You proactively engage with our varied customer base and potential partners, guaranteeing their journey with Tapp is nothing less than extraordinary. Your skill in building lasting relationships ensures every touchpoint embodies Tapp’s ethos, transforming brief interactions into enduring brand trust. With an intrinsic team spirit, you synchronize the expectations of customers with our internal teams, crafting a unified experience.

Your profile

You might be in the early stages of your career, but what sets you apart is your relentless enthusiasm and zest. Proficiency in English is essential, fluency in Spanish gives you an edge, and proficiency in Dutch is mandatory to enhance communication and rapport. At Tapp, while experience matters, your zeal and unwavering commitment to customer and partner delight are paramount.

Why Tapp?

Joining Tapp is more than a job; it’s joining a movement. Beyond handling accounts and addressing inquiries, you’re setting the foundation for a brighter, sustainable future with every partnership and interaction. As you navigate diverse responsibilities, you thrive, propelled by a milieu that’s both forward-thinking and deeply anchored in personal growth. Remember, at Tapp, individuals don’t merely participate; they steer our voyage towards a greener tomorrow.

Practical details

Embark on your Tapp adventure on January 1, 2024. While our heart is in Leeuwarden, our mindset is global and flexible, facilitating adaptable remote work setups. This position is for 16-20 hours, and we’re seeking someone who resonates with our vision and ethos.

Begin your Tapp tale

Curious? Immerse yourself in our world by exploring our website. Get acquainted with our principles, and when you feel the spark, fill out our application form. Share your perspective, narrate your experiences, and let’s unveil how you can become a pivotal part of the Tapp story.

✅ What is required?
à Knowledge of the vibrant culture of a start up or scale up environment (tip: read books!)
à A completed bachelor or masters degree is a plus
à Experience within the produce sector is a plus
à Attitude
à Fluency in English
à Fluency in Dutch 
à Fluency in Spanish would be amazing
💼 What will you get?
à €1.500 - €2.000 gross p/m (depending on knowledge and experience)
à 16 to 20-hour working week
à To take a break to recharge, we encourage you to take 30 days of annual leave per year.
à With your manager you will have growth conversations to discuss your development
à We love to have lunch together at the office, so this is on us.
à An annual home office budget of €250 is offered, so you can create a nice work from home space
à We make sure we regularly organise company activities to connect and have fun with your colleagues
à When you refer a new colleague we’d like to thank you with a referral bonus
à Last but not least, a dynamic environment and passionate, close knit team all working together towards an ambitious goal!

Submit your application now!

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In .pdf, .doc or .docx format.
Toegestane bestandstypen: pdf, doc, docx, Max. bestandsgrootte: 25 MB.
In .pdf, .doc or .docx format.
Toegestane bestandstypen: pdf, doc, docx, Max. bestandsgrootte: 25 MB.
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