Frequently asked questions

Company

Tapp is based in the Netherlands.

Yes, we do – we work with international agencies. Please contact us if you are interested in becoming an agent for the paper dataloggers.

You can register your interest by creating an account. Inside the dashboard you can setup your company and order your dataloggers.

Yes, we do. Check the overview with our international agents.

Yes, we do. You can find us at:

  • TechInnovation (Singapore, September 2021)
  • CES Unveiled (Amsterdam, October 2021)
  • CES 2021 (Las Vegas, January 2021)
  • CES 2022 (Las Vegas, January 2022)
  • IPM 2023 (Essen, February 2023)
  • Fruit Logistica 2023 (Berlin, February 2023)
  • TNW Conference 2023 (Amsterdam, June 2023)
  • Slush 2023 (Helsinki, November 2023)

Paper

When crops such as rice, wheat, barley, cereals, corn, hemp, and sugar cane are processed, 80% of the plant – its stems and leaves (agricultural waste) – is left unused. Worldwide, billions of tons of agricultural waste are produced every year. Currently, most of this agricultural waste is burned.

From this agricultural waste, we recover cellulose, which is the most important raw material for paper. With lots of attention to the environment, we convert this cellulose into high quality sustainable smart paper. Agricultural waste gets a second life for the production of our paper dataloggers. The amount of agri-waste replaces fibres from trees and so these trees no longer need to be specially planted, but can stay where they are to absorb CO₂ and turn it into oxygen; to become regular forests again with a large diversity of life and biodiversity.

The paper and the electrical components fit in the worldwide regular paper waste streams. Although we use very small chips and sensors, they are comparable in size with a staple and are thus being filtered in the recycling process of the paper. We are continuously looking for even better production processes, including the printing of electronics, sensors and circuits. Although we already make 95% sustainable and circular products, we always aim for the very highest achievable.

No. We create the product from a to z, that means that we also print the design onto the paper. Afterwards, it is not possible to print the paper with your own printer.

We are able to print every sheet of paper uniquely, so feel free to reach out if you want to discuss personalized and custom-made sheets.

The paper is certified for compostability (standard EN13432) and food safety (Regulation EC1935/2004). The paper is industrially compostable and can be recycled through regular worldwide waste paper recycling schemes.

Sustainability

In the last decades, the increasing consumption of electronic devices generates an increasing volume of electronic waste each year. Since plastics and metals are the key materials of these devices, this is becoming a growing environmental and social problem.

Paper is rising as the best alternative to traditional materials for electronics: it is cheap, flexible, renewable and recyclable. This grants paper a strong potential to reduce the negative impact of e-waste.

From agricultural waste we recover cellulose, which is the most important raw material for paper. With a lot of attention to our customers’ needs and the environment, we convert this cellulose into high quality sustainable smart paper. By choosing us, you choose to give agricultural waste a second life for the production of sustainable smart paper. The majority of tour paper consists of 100% agri-waste. The amount of agri-waste replaces the amount of fibres from trees and so these trees no longer need to be specially planted, but can stay where they are to absorb CO2 and turn it into oxygen; to become regular forests again with a large diversity of life and biodiversity.

The paper and the electrical components fit in the worldwide regular paper waste streams. Although we use very small chips and sensors, they are comparable in size with a staple and are thus being filtered in the recycling process of the paper. We are continuously looking for even better production processes, including the printing of electronics, sensors and circuits. Although we already make 95% sustainable and circular products, we always aim for the very highest achievable.

Data

It depends.

To get a quick insight if something might have gone wrong during your shipment, our labels are able to show the most severe violations of the temperature & humidity limits by just a tap of a NFC enabled smartphone. No app required. To access the actual measurements used for reporting incidents, we provide both an iOS and Android app. The app is a free download and does not require a Tapp account.

Temperature, shock, humidity and tilt-sensors.

Troubleshooting

This means that the label’s data was read using our web application, and not our iOS or Android app. We recommend using our app to get the most detailed insights on your shipments.

To assess the issue of your label, please reach out to our support so we can help you out.

Didn’t find your question on our FAQ page? No worries! Our dedicated support team is always ready to help you out. Don’t hesitate to reach out to us with your queries. Remember, no question is too big or small. We’re just a message or call away!