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Support

Whether you’re setting up, troubleshooting, or exploring features, we are here to assist with manuals, FAQs, and a direct line to our support team to guide you through every step.

Manuals

Frequently asked Questions

Each Tapp label passively logs temperature and/or humidity at your chosen interval, with the alert rules you set. When your shipment arrives, the receiver taps the label with their smartphone to access the data report and instantly sees if action is needed, thanks to a clear green, yellow or red smiley. The data is then uploaded to the cloud, giving both sender and receiver full insight into what happened during transit.

Tapp is used by growers, exporters, transport companies, distribution centers and quality managers in floriculture, fresh produce, seafood, meat, pharmaceuticals and other temperature-sensitive goods. Anyone who wants reliable cold chain data with less waste and hassle.

Temperature labels measure temperature – Perfect for cold-chain shipments between -12°C and 50°C (10.4 °F to 122 °F)
Humidity labels measure temperature and humidity – For every cold-chain shipment between -12°C and 50°C (10.4 °F to 122 °F) that also relies on humidity data
Freeze labels measure temperature – Tailored for cold-chain shipments between -30°C and 35°C (–22 °F to 95 °F)

Each Tapp label shows clear smileys when tapped: green for good, yellow for moderate alert, red for critical alert. This way the receiver knows immediately if everything went well during transit — or if any action is needed.

Yes. Once the receiver taps the label, the data is uploaded to the cloud and instantly available to both sender and receiver in the dashboard. From both the app and dashboard, you can download and share label reports as pdf and share them with your team.

Our paper-thin, printed battery lasts a long time!
For Temperature labels: ~180 measuring days / 8,452 measurements
For Humidity labels: ~120 measuring days / 3,570 temp + 3,570 humidity measurements
For Freeze labels: ~120 measuring days / 8,452 measurements

Didn’t find your question?

No worries! Our dedicated support team is always ready to help you out. Don’t hesitate to reach out to us with your queries. Remember, no question is too big or small. We’re just a message away!

Contact us at [email protected] or use the form below.

Support

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